Shipping
Shipping Policy
- Shipping on non-oversized orders $75.00 or over is free of charge to customers within the Continental U.S.
- Free shipping will be either FedEx Ground, UPS Ground or USPS Priority Mail (at the discretion of Cleanline Surf).
- If you place multiple orders with Free Shipping we may combine them into one shipment
- Any express shipping will be calculated at checkout and paid in full by the customer.
- Shipments are only delivered on business days, not on Saturdays, Sundays, or holidays. The US Postal Service (USPS) may deliver on Saturdays. Call us for more information on other Saturday delivery options that may be available to your shipping address.
- For UPS estimated shipping times click here
- Some oversized items will not be included in our free shipping policy. See Oversize Items section for details.
Order Processing
- Processing Time. Please allow one business day from time of placing your order for processing. Orders are not processed, shipped, or delivered on weekends.
- Expedited Orders. If placed on a business day by 2:00PM PST expedited orders will ship the same day. If placed on a weekend or holiday, or after 2:00PM PST an expedited order will ship the next business day. Expedited shipping methods include, UPS 3 Day, UPS 2nd Day, and UPS Next Day.
- Note on Expedited Orders. Expedited options are not delivered on weekends and major holidays. If an order ships Next Day Air on Friday, it is delivered Monday. If you need something delivered on Saturday it may be possible, please call us to discuss options.
- USPS Priority Mail. We do not consider USPS Priority Mail an expedited shipping method and if you select this method it will ship within 1 - 2 business days.
- Surfboards & Oversized Items. Please note that surfboards can take 1 to 3 business days to ship.
- Tracking. Once your package has shipped, you will receive an email notification from Cleanline Surf and a separate email from UPS with your tracking number within 24 hours.
- Out of Stock Items. Although we do our best to stock all items shown on our site, occasionally we do run out. In this case, you will be notified within 1-2 business days of placing your order. In most cases we can have the item to you in an additional 7-10 business days.
Order Tracking
Please note that surfboards can take 1 to 3 business days to ship. For all other orders we will e-mail your tracking number to you within 1 business day of your order being placed(often much sooner). If you do not receive this tracking number then please check your e-mail spam folder, then if it is not there click here to check your order status.
US Shipping Rates for New & Used Surfboards
| Location | 5'9 and under | 5'10 to 6'10 | 6'11 to 8'0 | ~8'0 and up |
| Lower 48 States | $125 | $150 | $175 | Contact Us |
| Hawaii & Alaska | Contact Us | Contact Us | Contact Us | Contact Us |
US Shipping Rates for Firewire Surfboards
Special Order: Firewire, CJ Nelson Designs, Harley Ingleby Series, Kai Sallas, Skindog, and Soleil Series
| Location | 6'2 and under | 6'3 to 8'4 | 8'5 and up |
| Lower 48 States | $70 | $100 | $130 |
| Hawaii & Alaska | $150 | $250 | $400 |
All special order Firewire surfboards are delivered signature required.
US Shipping Rates for Other Boards
Bodyboards, Skimboards, and Balance Boards
| Location | Bodyboard | Skimboard | Balance Boards |
| Lower 48 States | $25 | $25 | $20 |
| Hawaii & Alaska | $75 | $100 | $100 |
US Shipping Rates for Skateboard Completes
| Location | 30" and under | 31" to 36" | 37" and up | Mountainboards |
| Lower 48 States | $20 | $20 | $20 | $30 |
| Hawaii & Alaska | $50 | $50 | $60 | $70 |
International Shipping
- Estimated delivery time is 10 business days although we cannot account for time spent in customs for your country. Cleanline Surf will not be responsible for duties, taxes or fees upon entry
- Customs Brokers Fees to Canada are typically charged by the Canadian government and/or the Courier Service and must be paid by you once the package arrives. Cleanline Surf cannot determine what these fees will be. We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied. These fees are not included in our shipping and handling rates. Delays at customs, while rare, can add up to two weeks to delivery time. For more information on Brokerage Fees from Thought Co. click here.
The following brands are for domestic sales only and are subject to manufacturer international shipping restrictions. To order these items you must provide us with a USA shipping address.
- Billabong
- Burton
- Channel Islands
- Firewire
- Maui Jim
- Nixon
- Oakley
- O'Neill
- Rip Curl
- Quiksilver
Oversized Items
Due to their size and/or weight the following items may be excluded from our free shipping offer. Each product page will state whether or not they qualify for free shipping.
- Surfboards
- Surfboard Bags (marked as oversized)
- SUP Boards
- Bodyboards
- Skimboards
- Balance Boards
- Skateboard Completes
- Kayaks
- Mountain Boards
- Kiteboards
- Snowboards
Shipping Damage
Although damage when shipping a surfboard is rare, it does occur, therefore all surfboards are shipped fully insured for your security. Please be sure to inspect your package thoroughly BEFORE you sign for it. If damage to the package is obvious upon delivery be sure to make a note with the driver and if possible take multiple pictures of the box BEFORE you open it. If any damage does occur call us toll free at (888)-546-6176 or for international callers (503)-738-2061, or use our Contact page and we will get back to you via e-mail.
In Store Pickups
Currently, we offer In-Store Pickup in both our Cannon Beach and Seaside locations. Please note, orders are not processed on weekends and can take 24 hours to be ready for local pickup.
